Apple's new Lightning connector technology has earned a lot of positive reviews from reviewers. All thanks to the reduced size and the ability to connect devices either side. However, some users have problems removing new USB-side cables from their devices.
There have been reports on Apple's support section of the website in which several people describe issues with removing cables from the USB ports of a computer. In some cases, it got to the point that the plug had to be removed with pliers. And someone was forced to carry their computer to the nearest Apple retail store in order to deal with the problem on the spot.
User Nclose on the Apple Support Forum suggests one possible explanation. He claims that this is due to the grooves on the underside of the USB plug, which are much deeper than in older models. For this reason, the "lock" snaps into place more tightly. Perhaps this is why, and the capture of the plug occurs.
Users on the forums claim that AppleCare support has seriously considered the evolving issue and has promised to provide replacement cables to those who contact the service. However, one thing still remains unknown: will the new cables be better than the previous ones.
From the point of view of convenience, Lightning is in many ways superior to its predecessor: the wire is inserted either side, the plug is more compact. Still, these advantages cannot outweigh the many problems associated not only with extraction, but also with backward compatibility. Old cables, audio systems and other pleasant things, alas, will no longer be able to please the owner who has purchased a brand new iPhone 5. The problem is partly solved by purchasing an adapter, but its cost is quite high.
